Got curiosity?
Did we miss something? Feel free to contact us directly.
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Will support always be there for me?
Yes, we're here 24X7 in case something goes wrong or you just need to talk to someone. Either send an email to support@6sync.com, or submit a ticket through Biscuit.
Do you have a live-chat or phone support?
No, the intention of our homepage chat service is to be used for sales inquiries only. Same goes for phone which is active Monday-Friday 9AM-6PM PST. That said, feel free to visit our IRC channel and see if you can chat with us or the community informally.
Is it hard to manage a server by myself?
Well, kinda sorta maybe - but if you're willing to learn, you'll be good. And in case you really screw up, a reload is only a few clicks away.
That being said, if you're used to cPanel, its just a ticket and $15/month away until we automate its installation.
What Linux flavors do you offer?
Ubuntu, CentOS, Debian, Gentoo, and ArchLinux. In different versions and architectures.
Each installation is a light-weight image with only minimal applications and services installed. This forms a great base for you to tailor your installation as desired without unnecessary fluff.
Which virtualization technology is employed?
Our virtual privates servers are powered by the KVM hypervisor, the hot new kid on the block that works wonders for performance and stability.
Do we get dedicated CPU cores?
No, we used limited shared cores access, so you get access to as many cores as your plan allows. Be not afraid tho young Jedi, there is plenty of CPU power in our host machines.
How long do I have to wait for my VPS after payment is processed?
Usually just a couple of minutes - if you don't receive your VPS details soon after your payment, please feel free to contact us.
What's up with backups, do you offer them?
We offer enterprise-grade off-site R1soft backups integrated in Biscuit at an amazing cost.
You keep talking of Biscuit, is this some sort of cult?
Biscuit is our in-house made virtual machine management interface, and we are sure you will enjoy it.
Can I resize my VPS without poking you folks?
Most certainly can! With Biscuit, scaling up or down is just a couple of clicks away.
There's no way to tell how long a resize will take, but you'll be sure to get an email once its back up. The amount of downtime depends on the activity on the VPS during resize process.
I saw DNS in screenshots—is it free?
Yes, indeed, we offer free geographically dispersed DNS hosting to our customers.
Do you even have an SLA? If so, what is it?
Yes, we are confident and trust in our service and reaffirm that with our users by making a strong service level commitment.
Specifically, we provide and will honour a 99.9% uptime service level agreement which encompasses network and power issues. You will receive a 5% monthly credit for each 0.1% of monthly downtime up to your monthly service fee.
This does not cover hardware issues isolated to specific hosts or force majeure that may potentially affect our entire operations. In all cases we'll do our best to keep things up, and react quickly and smartly in those rare situations when they are not.
Where are your facilities and is the datacentre any good?
Our virtualization platform operates from the TelX facility in New Jersey, just 11 miles outside of New York City. This is a world-class standalone facility with redundant everything and has been SAS 70 Type-II audited.
What is your network mix?
We use premium New York City bandwidth provided by Level 3, AboveNet, and BandCon. NYC is one of the most connected places on the planet and thus have great connections right around the world, particularly for East Coast USA and Western European consumers.
Can I test the network?
Sure, ping 204.62.13.64, try a speed test, or a raw download.
Do you provide IPv6 connectivity?
Yes, of course! We have native IPv6 connectivity and each client receives a /64 address allocation.
Do you support IPv6 rDNS?
Sure deal, we make it easy to configure rDNS records for your IPv6 addresses.
You guys want us to pay yearly, right?!
No, we want to win and retain your loyalty month after month, so that is how our billing works as well. All customers are billed on the 1st of each month for recurring service.
Why are you more expensive than X?
Are we really? Do some math, and you'll see that we believe we are offer astounding value compared to our peers. In addition, we are not willing to sacrifice quality to reduce prices, and we're sure you will appreciate it in the long run.
What name will appear on my credit card statement and what currency do you bill in?
Your credit card will be charged against "6sync Ltd (NZ)" in US dollars.
Can I get a refund if I change my mind?
All sales are final and no refunds are provided. However, prorated account credit will be provided for any service cancellation.